Privacy Policy – C2Go (Pty) Ltd

Effective Date: 26 August 2025

At C2Go (Pty) Ltd, headquartered in Johannesburg, South Africa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when providing courier and logistics services across South Africa, Namibia, and Botswana.

By using our services, visiting our website www.c2go.net, or communicating with us, you consent to the practices described in this policy.

1. Legal Compliance

This Privacy Policy has been developed in accordance with:

  • South Africa: Protection of Personal Information Act (POPIA)
  • Namibia: Data Protection principles under Namibian law (draft Data Protection Bill and Electronic Transactions regulations)
  • Botswana: Data Protection Act, 2018

We ensure compliance with applicable laws in each country where we operate.

2. Information We Collect

We may collect the following categories of personal and business information:

  • Identification details: Name, surname, business registration details.
  • Contact information: Phone number, email address, physical and postal addresses.
  • Delivery details: Consignment description, collection and destination addresses.
  • Financial information: Invoices, payment details, and transaction records.
  • Website use data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use personal information strictly for business purposes, including:

  • Processing courier bookings, collections, and deliveries.
  • Providing quotes and invoices.
  • Cross-border customs and compliance documentation.
  • Communication regarding service updates, queries, or complaints.
  • Improving our website, services, and customer experience.
  • Legal and regulatory compliance.

4. Information Sharing and Disclosure

We do not sell or rent personal information. Information may be shared with:

  • Trusted service providers assisting in delivery and logistics.
  • Cross-border customs authorities in South Africa, Namibia, and Botswana.
  • Legal authorities where disclosure is required by law or to protect our rights.

All third parties are contractually required to protect personal data and use it only for authorised purposes.

5. Cross-Border Data Transfers

Since we operate in South Africa, Namibia, and Botswana, personal data may be transferred across borders solely for courier and logistics purposes. We ensure that equivalent data protection standards are applied in each country.

6. Data Security

We implement appropriate technical, physical, and organisational measures to protect personal information against unauthorised access, alteration, loss, or misuse. These include secure servers, restricted access, and encryption where applicable.

7. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery and operational purposes.
  • Compliance with tax, customs, and legal requirements.
  • Resolving disputes and enforcing agreements.

After retention periods expire, personal data is securely destroyed or anonymised.

8. Your Rights

Depending on the jurisdiction, you have the right to:

  • Request access to your personal information.
  • Correct or update inaccurate information.
  • Request deletion of your data, where legally permissible.
  • Object to processing or withdraw consent (where applicable).
  • Lodge a complaint with the relevant regulator:
    • South Africa: Information Regulator (POPIA)
    • Namibia: Ministry of Information and Communication Technology (until Data Protection Authority is established)
    • Botswana: Data Protection Commission

9. Cookies and Website Use

Our website may use cookies to improve user experience, track performance, and analyse traffic. You can control cookie settings in your browser.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on our website with a new effective date.

11. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact us:

📍 MarketHear & C2Go (Pty) Ltd
Johannesburg, South Africa

📞 Phone: +27 84 242 1822
📧 Email: marketing@markethear.online & C2go1@outlook.com
🌐 Website: https://www.markethear.online/ & www.c2go.net